The Benefits...
There are many benefits to utilizing outsourcing services within your company/practice, here we list some of main benefits with an explanation.
- Cost Control
- Increased Revenue
- Access to case Progress
- Overview of all cases
- Security
- Service Level Agreement (SLA)
- Business Continuity
Having reviewed these benefits you will have the opportunity to request more information in order to establish exactly how these services could specifically meet your needs.
Cost Control
- Reduced investment in IT Hardware
- No Setup costs
- No Initial License Fee’s
- No Ongoing Licence Fee’s
- No support or maintenance contracts
- No Software costs
Controlling cost is not just restricted to the IT level. We will provide you with an upfront quote to complete your work, ensuring you never have any nasty surprises because we have done more hours. Not only this you will be able to focus your expert staff on working with clients removing the need for them to conduct mundane data entry tasks, preparing missing information requests, initial reviewing plus much more.
Increased Revenue >>>Increased Revenue
With the removal of the more mundane & time consuming tasks your staff can now focus on working/communicating with your clients in order to generate/increase the practice's fee base through consultancy/advisor work, as they now have more time to focus on this important aspect of the client relationship.
Access to case Progress>>>Access to case Progress
At all times you will be able to see the progress of each and every one of your clients. That's 365/24/7. We will automatically notify you where we are missing some information on one of your cases or we have a query.
Overview of all cases>>>Overview of all cases
When you first login into you online secure Portal you receive an overview of all your client work, from here you can drill down into the detail or access specific client records.
Security >>>Security
Our portal facility is built on proven secure hardware (Citrix Access Gateway), secured with SSL and with end point protection. This helps us ensure we keep your connection, data safe & secure.
Service Level Agreement>>>Service Level Agreement(SLA)
We put in place an agreed SLA so you know what level of service to expect us, from service content to delivery timescales - it's all been agreed with you in advance.
Business Continuity>>>Business Continuity
Our services can be accessed from any web browser so even if misfortune should strike your business simply login to your secure portal to continue working, from home, another office or even a web café if need be. All your core client details, documents, etc will be there waiting for you.
We have two off site business continuity facilities should our site here in Peterborough be unavailable. Our first site provides for our telephony and, day-to-day business management. Our second site is a secure data centre to ensure you can access your work and continue to provide your clients with exceptional service levels.
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